All sales are final. If you receive damaged goods or the wrong size/item, notify us within 5 business days of receipt and we will gladly arrange for replacement :) Please provide your order number and the name!
Additionally, for the safety of our customers and employees, we are not offering exchanges or returns due to COVID-19 unless our team sent the incorrect design or size.
WHAT ITEMS ARE NON-REFUNDABLE?
Any items that have been damaged.
Items marked as final sale.
Free gifts or promotional items with retail value.
Original shipping charges except in cases where we have made a shipping error.
WHEN WILL I RECEIVE MY ORDER?
We take pride in fast and efficient shipping. ALL orders ship out on Fridays of every week. Please allow up to 2-3 days for your order to process and 3-6 days for delivery. You will get a shipping confirmation and your tracking number via email the day your order has been packed and prepped for shipping.
WHY AM I GETTING CHARGED A CUSTOMS FEE?
Unless you choose DHL, Starlite By J does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.
WHY DOES MY ORDER SHOW AS "IN-TRANSIT" FOR SO LONG?
Any orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order.
I HAVE A GENERAL QUESTION, HOW DO I CONTACT YOU GUYS?
Contact firstname.lastname@example.org for general questions and for questions about orders.
WHAT COUNTRIES INTERNATIONALLY DO YOU SHIP TO?
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system.